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    Corporate Governance

    Lumber Liquidators Integrity Hotline

    We Care about what you have to say.  Lumber Liquidators has an open door policy and we encourage our employees and business partners to reach out when a question or concern arises. 

    Employees and business partners may report or make inquiries anonymously if they choose, and can access the Integrity Hotline by: 

    Telephone: 1-800-799-3983 (English and Spanish); 400-880-1047 (Mandarin); 080-004-74031 (Portuguese)

    E-Mail:  tnwclaims@tnwinc.com

    Internet:  www.reportlineweb.com/lumberliquidators (USA);  https://iwf.tnwgrc.com/lumberliquidators (Internationally) 

    Mail:  Write a confidential letter addressed to the General Counsel, c/o Lumber Liquidators, Inc., 3000 John Deere Road, Toano, Virginia, 23168.  You should mark the envelope and letter as “Confidential,” and need not identify yourself in any way.

    What Happens When You Call the Integrity Hotline?

    The Integrity Hotline is answered 24 hours a day, 7 days a week.  When reporting a concern, you will be asked a series of questions that will enable the company to thoroughly review the matter.  Each caller is assigned a unique case number, which the caller can use to check the case status with the Integrity Hotline.  Calls to the Integrity Hotline may be made anonymously and Lumber Liquidators will do its best to preserve a caller’s wish to remain anonymous to the extent reasonable and possible under the circumstances.  Retaliation against individuals reporting concerns is prohibited. 


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